I wrote this post back in 2010 and received a LOT of comments. I ran across it again this past weekend and thought it's a good time to bring it back out. Please let me know your thoughts (especially you younger people!) and share with friends.
Our surveys are taken at my speaking engagements. I ask the audience what businesses and/or customers want to know.
Fly My Group specializes in securing and managing group airfare contracts through their team's expertise and knowledge of the dynamic airline industry.
One of our Shepard Letter subscribers, Tom Korff, wrote in with an important question: How should customer support agents handle callers who are threatening to harm themselves and/or others?
