Remember how we all learned the seven steps of the sales process at the beginning of our tourism career? Well, that's been turned upside down!

Listening is not the same as hearing.

Think about a commercial for a product you have no interest in: It's easy to tune that information out, isn't it? You may "hear" it as noise in the background, but you're probably not listening.

Some days, accomplishing all of your goals could seem impossible, due to a full schedule or a heavy workload. Whether you're looking to get more done each day or simply increase your efficiency, these apps will take your productivity game to new heights.

Adapting your style to the norms of another culture isn't being inauthentic—it's just smart business.

Dear Friends,

Texting is addictive. No doubt about it. It can ruin a relationship if you're not careful. I'm not talking about the message you send. I'm talking about being RUDE.