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5 Tips for Great Customer Service While Working Remotely

Dear Friends,

My guess is we've all "worked" remotely at some time. Just not all the time. Hey, some of us work while on vacation. (That's REAL REMOTE.) Which brings me to the point of this short blog and fun video.

Fly My Group Provides Rebooking Solution for Individual Travelers

Like many, Fly My Group was geared up for a busy travel season before having to slam on the breaks, pivot and shift gears in response to COVID-19.

Tips for Working from Home

In this new normal of being homebound, many of those privileged enough to be able to work remotely are adapting to be as productive as possible. Here are some tips for ensuring that working from home goes as smoothly as possible.

How to Transform the Customer Experience

Want to engage and connect with your customers more effectively? Then listen to what Matt Gillin, the co-founder, and CEO of Relay Network, has to say.

Changing Times Call for Changing Strategies

If I wrote this yesterday, my suggestions might have been different. If I were to send this out tomorrow, we might be dealing with another set of challenges. But based on our world today, we are not helpless.

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