Touchy, embarrassing subjects. Disciplinary issues. Bad performance reviews. There's no way around tough conversations. No one likes conflict, but avoiding conversations only makes matters worse. So, leaders have to get through them.
First step: Conquer your fears.
After years of focusing on crisis management and keeping afloat, we've arrived at a moment when business leaders can now work toward sharpening leadership and pushing forward.
More now than ever, there's a warranted and important focus on ensuring travel is done sustainably and in a socially conscious way, providing groups with an unforgettable experience while simultaneously benefiting the destinations we travel to and the people who call those places home.
Customer service is often not the fault of the individual but the system in place.
