At this time in my career, I am lucky to say that I've had the opportunity to travel around the world to promote live theatre in New York. When I first started promoting Broadway to the international travel market, I was tagging along with my bosses to places such as London and Berlin. For the most part these were pretty "easy" markets to work with--there was not typically a language barrier, the people were familiar with the products, and I had seasoned professionals with decades of international travel experience to guide me.

You know that scene in the movie Office Space, when the characters break free from their stifling cubicles, steal the malfunctioning printer, and use baseball bats to bash it to pieces in a field? Have you ever felt like that about your workspace?

I was attending a conference about four years ago and it was the last day of the conference in the middle of "after lunch" appointments. In between appointments, I was talking with a friend, discussing the conference—the highs and lows, and everything in between.

Every year, Destination DC hosts a feel-good event called "DC Loves Buses" day. This is a day where the tourism industry in Washington, D.C., comes together to thank tour bus drivers for all they do to bring group business into the city. The drivers are surprised with goodie bags and lunch, provided by our industry partners.

This personal story from Ragan Myers, one of Group Today's Top 10 Next Gens in Group Travel, is a perfect example of how tour planners need to be flexible and creative when things don't go as intended.